Shipping Policy

🚚 Shipping Policy – SMZ Enterprises

Last Updated: December 2025

At SMZ Enterprises, we aim to deliver your products safely, quickly, and in perfect condition. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing Time

  • All orders are processed within 1–2 working days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • In case of high order volume, processing may take slightly longer. We will notify you if there is any delay.

2. Shipping Partners

We ship products through trusted courier partners to ensure safe and fast delivery.
Common courier partners may include:

  • DTDC
  • Bluedart
  • Delhivery
  • Speed Post

(Partner may vary based on your location.)

3. Shipping Charges

  • Shipping charges are calculated based on product size, weight, and delivery location.
  • The exact shipping cost will be displayed at checkout before payment.
  • Free shipping may be offered on selected products or promotional offers.

4. Delivery Time

Estimated delivery times:

  • Local Delivery (Ghaziabad / Nearby): 1–2 days
  • Within Uttar Pradesh: 2–4 days
  • Rest of India: 4–7 days

Actual delivery time may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • Courier service details
    You can track your shipment on the courier website.

6. Packaging & Safety

We ensure secure packaging to protect your items during transit.

  • Laptops and accessories are packed with bubble wrap and protective layers.
  • Fragile items are marked and double-checked before dispatch.

7. Delivery Attempt

If you are unavailable during delivery:

  • Courier will make 2–3 attempts
  • You may be contacted via phone or message
    If delivery fails after multiple attempts, the shipment may return to us.

8. Damaged or Lost Packages

If you receive a damaged package:

  • Take photos or video immediately
  • Notify us within 24 hours of delivery

In case of lost shipments, we will coordinate with the courier for investigation and provide a resolution.

9. Incorrect Address

If the provided address is incorrect:

  • Delivery delays or failed shipments may occur
  • Additional re-shipping charges may apply

Please double-check your address before placing an order.

10. International Shipping

Currently, we do not offer international shipping.
We ship only within India.

11. Contact for Shipping Related Queries

For any shipping questions or assistance, contact:

SMZ Enterprises
📍 C-1, Shiva Tower, G.T. Road, Ghaziabad (U.P.) 201001
📞 8859760203
📧 me@smzenterprises.in